FAQ

FREQUENTLY ASKED QUESTIONS

Looking to learn more about Broadband Internet with CBN? Below are answers to our
most commonly asked questions.

INSTALLATION FAQs

A. No. CBN will be laying new fiber to connect the residence to the network.

A. There are a few different ways that CBN navigates a cement driveway. First, we see if it is possible to go around the driveaway. If that isn’t an option then CBN will bore underneath the driveway. Boring requires that a large trench be dug next to the driveway on both sides. If the landscape makes this impossible CBN looks for other routes.

A. For any inside premise work, yes, someone over age 18 must be present. For the outside work no presence is required.

WIRELESS GATEWAY FAQs

A. Yes, most likely. CBN recommends the following brands if buying equipment TPLink, ASUS, or Cisco.

A. No, you are welcome to buy your own equipment. However, there may come a time where CBN is unable to provide technical support because it is your equipment.

A. If you are experiencing connectivity issues and suspect it may be the wireless gateway, rebooting the device is step number one in trying to resolve the problem. We know that every great website focuses on helping you get more business and building a brand that your ideal customers will love and support. We can help you set up a great, SEO-focused content strategy, a paid ads campaign, email marketing integration with Mailchimp as well as a social media marketing campaign. We also use popular website analytic tools to track your site's performance and provide you with weekly analytic reports to help bolster your growth.

TROUBLESHOOTING FAQs

A. Make sure to the clear cache, unplug and restart the equipment, if issues persist, please call our tech line at 970-384-4805.

A. To run a speed test, go to https://www.speedtest.net/

A. For the most accurate results run the test on a laptop or desktop computer plugged directly into the home router with an Ethernet cable. We know that every great website focuses on helping you get more business and building a brand that your ideal customers will love and support. We can help you set up a great, SEO-focused content strategy, a paid ads campaign, email marketing integration with Mailchimp as well as a social media marketing campaign. We also use popular website analytic tools to track your site's performance and provide you with weekly analytic reports to help bolster your growth.

ACCOUNT FAQs

A. Go to www.gscbn.com and scroll down to the manage account icon. For first time users, please select register account. You will need the six digit account number and the email address associated with the account. If asked for a last bill amount, it will be $0 unless you have received your first bill. The link generated is good for 24 hours.

A. Yes, just call CBN at 970-384-4800 with the card or payment information you would like associated with your account. For auto-pay, we accept credit card or ACH.

A. Please check your junk folder, or sign into your online account to access your invoices. CBN can also send pdfs of past invoices, just ask by emailing customercare@gscbn.com.

NOT QUITE WHAT YOU NEEDED?

Let us know by calling 970-384-4800 or by email at customercare@gscbn.com.