Support


Support Notifications

We believe in providing our customers with advanced notification for scheduled maintenance. Notification is provided via email and this page whenever service affecting maintenance is scheduled.

June 20, 2017

Planned Maintenance Notification – Work Completed

Community Broadband Network (CBN) Maintenance Notification When:  Tuesday, June 20, 2017 from 9:00 P.M. – 12:00 A.M. What is being done: The CBN will upgrade network equipment. There may be […]
January 19, 2017

Service Disruption – 2017/01/19

At approximately 3:40 PM on January 19, 2017 a device malfunctioned causing an issue to propagate throughout the network and disrupting internet service. This issue was noticed quickly and was […]
August 6, 2016

Upstream Provider Outage – 2016/08/06

At 2:35 a.m., service from the CBN’s primary internet provider went down.  The CBN standby technician opened a service repair request with the provider.  At 5:05 a.m., the CBN received […]
July 20, 2016

Upstream Provider Outage 2016-07-19

At approximately 6:00 p.m.,  the CBN’s secondary upstream provider experienced an issue resulting in traffic unable to route at the upstream location.  The CBN’s circuit did not go down but […]