Frequently Asked Questions



Frequently Asked Questions


1Who do I contact for Support?
Please contact the CBN at 970-384-4805
2What is the CBN service area?
The CBN currently provides business and limited residential service within the city limits of Glenwood Springs.
3Does the CBN provide residential service?
The CBN offers limited residential service. The CBN only provides service to locations that also have business fiber optic connectivity. Commonly, residential service is offered at mixed-use locations.
4How long does it take to install service?
Unfortunately, installation times vary. For multi-tenant buildings with existing Fiber Optic service, internet can be turned up within a few days. For buildings without existing Fiber Optic service, installation can take anywhere from 2 to 6 weeks. A site survey can be scheduled in order to provide a more precise estimate of time.
5Can I use your VoIP service with my Fire Alarm?
No. Our VoIP service is not intended to be used for fire alarms or any other alarm services. We recommend purchasing an analog line through CenturyLink for fire alarms.