Support Notifications

We believe in providing our customers with advanced notification for scheduled maintenance. Notification is provided via email and this page whenever service affecting maintenance is scheduled.

August 6, 2016

Upstream Provider Outage – 2016/08/06

At 2:35 a.m., service from the CBN’s primary internet provider went down.  The CBN standby technician opened a service repair request with the provider.  At 5:05 a.m., the CBN received […]
July 20, 2016

Upstream Provider Outage 2016-07-19

At approximately 6:00 p.m.,  the CBN’s secondary upstream provider experienced an issue resulting in traffic unable to route at the upstream location.  The CBN’s circuit did not go down but […]
June 25, 2016

Power failure causes service outage – 2016/06/25

At, 7:35 p.m., North Glenwood Springs experienced a power outage that affected the CBN’s location at City Hall.  Initially, the CBN’s UPS was able to handle the load. At approximately, […]
June 12, 2016

Fiber Outage – 2016/06/11

At approximately 7:30 a.m. on June 11, the CBN experienced a fiber outage on its 60-count fiber serving the areas south of the Hospital.  Staff began investigating the issue prior […]